Important Information on
Product Warranties, Guarantees & Return Policies
Understanding our warranty and return policies will help you navigate the fitting and ordering process for best success.
Guarantee & Return Policy - Custom Garments
Updated December 1, 2023
All supports and garments are guaranteed for proper fit and correct pressure. Garments and supports will be replaced, altered, or repaired at no charge for 15 days from delivery date*. These alterations or replacements will be attempted twice and then a remeasure and reorder will be required.
Extensions for patient convenience may be granted with notification to us. Extensions will be assigned an extension number and expiration date.
Supports and garments are also guaranteed to be free of any defects in workmanship or materials for 30 days from delivery date.
While we do guarantee a therapeutically correct fit, we cannot guarantee the garment for more than 45 days past the ship date if an extension has been granted with proper notification.
Where & How to Return a Product
All warranty adjustments, returns, alterations and/or modifications must be made through the Retail Dealer, Healthcare or Institutional Provider from which the item was purchased. Providers should contact Gottfried Medical for a return authorization before returning any product.
OSHA Compliance
Compliance to OSHA Bloodborne Pathogens Standard 1910.1030 requires any and all garments sent to Gottfried Medical (regardless of reason or circumstance) be laundered and clean before sending. Upon our receipt of a soiled garment, Gottfried Medical will immediately return said garment to the sender for proper treatment and/or disposal.
Guarantee & Return Policy: Custom Garments
All supports and garments are guaranteed for proper fit and correct pressure. Garments and supports will be replaced, altered or repaired at no charge for 15 days from delivery date*. Extensions for patient convenience may be granted with notification to us. Supports and garments are also guaranteed to be free of any defects in workmanship or materials for 30 days from delivery.
*From the Retail Dealer, Healthcare or Institutional Provider.
Colors
Sand (060) is our standard color. Sand (060) will be sent unless another color choice is specified. Re-orders will be the same color as previous orders unless another color choice is specified. If the color of the previous order has been discontinued, and no alternative color is specified, Sand (060) will be sent. Color choice must be specified for each garment ordered.
Although we make every effort to deliver garments which match our color samples, due to variations in fabric and dye lot, we cannot guarantee exact color match, or color consistency from order to order.
Insta-Fit™ Garments
Insta-Fit Garments are sized and may not perform the same as a custom garment. Defective merchandise or merchandise shipped in error by Gottfried Medical may be returned for replacement or credit. Merchandise that has been discontinued, or that is older than one year, may not be returned.
Returned goods must be in their original, unopened containers, in saleable condition. Errors in shipping must be reported to Gottfried Medical within ten (10) days in order to be corrected; otherwise, Gottfried Medical cannot be held responsible.
Ensil® Silicone Bonded Textile Fabric
Ensil Fabric is guaranteed to be free of defects, including but not limited to rips, tears, snags and runs in the textile layer. Although the textile layer color is white, its color (in different rolls or lots) may vary. Ensil Fabric that has been dyed cannot be returned for replacement under any circumstances. Every dermal scar may react differently to the Silicone in Ensil Fabric; therefore, the results may vary and cannot be guaranteed.
Have questions about our policies?
Call us to discuss the timeline of your order to avoid working outside of policy windows.